Service businesses are complex to run optimally. What sets one service business apart from another? What makes one successful while another similar business fails? What does the successful service business of tomorrow look like?
What is the main question your are looking to answer?
What will make a service company successful in the future world of professional services?
What is the situation that has led you to ask this question?
I want to improve the strategic management of a professional services company and challenge the industry status quo while staying relevant in tomorrows world of work.